Shipping Policies

All In-stock and Quick Ship collections orders ship within 2 - 3 business days via FedEx Ground Delivery. 

Delivery times vary according to your location in the Continental United States, zone and region.

Orders over $250.00 qualify for our Free Shipping service, however, this service is not applicable to oversize items.

We will gladly help you expedite your order, if needed.  At your request, we will provide quotes for Next Day, 2nd Day and 3 Day Services.  There is an additional charge for expedited services. If you opt to expedite the delivery service on your order, any shipping charges already paid will be applicable to the upgraded cost.

ALASKA, HAWAII, PUERTO RICO AND APO ORDERS

Although territories of the United States shipping practices vary for these regions. Please email our Customer Service Department at customerservice@thedraperyhardwarecompany.com to request a quote to ship to your area prior to placing your order.  Shipping charges to these territories may be considerably higher than orders shipped within contiguous states; we will do our best to find the best, most secure, and cost efficient service to ship your order. 

Please note, unfortunately, we are unable to ship Oversize products to these regions due to Freight transportation restrictions.

CANADA ORDERS

We gladly ship to our Canadian neighbors.  Please email our Customer Service Department at customerservice@thedraperyhardwarecompany.com to request a quote to ship to your province prior to placing your order. 

Please note, unfortunately, we are unable to ship Oversize products to Canadian territories due to Freight transportation restrictions.  

Payment for all Canadian orders is made in US Dollars.

SHIPPING OF OVERSIZE ITEMS

Any rod, pole or traverse rod over 106 inches is considered Oversize and will require to be shipped via Freight Truck Delivery.  The Freight Charges are set by the freight company and vary greatly depending on location, zone and region within the contiguous states; ease of access is a factor in cost. thus if you are located in a remote and difficult to access region the charges will be significantly high.

Whenever possible we recommend splicing extra-long, oversize rods to save the added cost of freight charges.  Our Design and Drapery Hardware Expert Team will help you find a suitable option, and work with you to provide any information or clarification required prior to finalizing your order.  

However, we understand that splicing the rods and shipping rods in multiple parts is not always an option.  If your specific needs require a continuous, oversize rod we will gladly provide a Freight quote for you prior to placing your order.   

Unfortunately, we are not able to ship oversize items to Alaska, Hawaii or Puerto Rico.